HELP · 2026

Support & contact.

REPLIES WITHIN 24 HOURS · MON–FRI · ISTANBUL

Verifyco is a small, focused team. Pick the fastest way to reach us — we read every message.

Email support

The fastest channel for bugs, billing and account questions.

support@verifyco.app →

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Data access, deletion and GDPR/KVKK requests.

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Newsroom kits, integration partners and joint research.

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Frequently asked

Does Verifyco upload my photos or videos?
Photos and videos you pick from your device are analyzed locally on your iPhone with the Neural Engine; those files are never transmitted to Verifyco. Two paths use temporary server processing and are labeled as such: a public social-media link is fetched by Verifyco's server and handed to your phone (the analysis still runs on the device, and the server deletes the media right away), and Verifyco Web processes uploads ephemerally, keeping only the report. You can check local-file analysis with iOS Settings → Privacy & Security → App Privacy Report.
What does the 0–100 trust score actually mean?
It is a 0–100 evidence ranking, not a probability. Verifyco fuses five evidence families — Content Credentials (C2PA), metadata, a neural visual model, temporal consistency and frequency analysis — each with a fixed weight (images and videos use different weights) and a reliability that limits how much that evidence may count. The bands are 78–100 Likely authentic, 58–77 Inconclusive (shown with the direction the evidence leans), 42–57 Needs review and 0–41 Likely manipulated. A trusted Content Credential that declares AI generation is decisive on its own; unsigned camera metadata never is. The full rules are versioned in the engine contract that ships with each release.
Is Verifyco a definitive truth oracle?
No. Verifyco is a decision-support tool. A high score is not legal proof of authenticity; a low score is not legal proof of forgery. Use it as one signal among several when making a verification decision, alongside provenance, witnesses, and reverse-image search.
How do I cancel my subscription?
Open iOS Settings → tap your Apple ID at the top → Subscriptions → tap Verifyco → Cancel Subscription. You will retain Pro access until the end of the current billing period.
I bought a credit pack but the analyses are not showing up.
Open Verifyco → Settings → tap Restore Purchases. If the credits still don't appear, email support@verifyco.app with the receipt from your purchase email (Apple sends it from no_reply@email.apple.com) and we'll fix it within one business day.
When does DeepDetect+ launch?
DeepDetect+ is in development and its next training protocol is being prepared. Preview timing remains under review; follow progress on the DeepDetect+ page.
Can I use Verifyco as legal evidence in court?
The PDF report Pro generates includes the verdict, the evidence breakdown by family, the file's SHA-256 hash, the engine and contract versions and the analysis date. It is supporting documentation — evidence, not proof — rather than a certified forensic finding. Whether a court admits it depends on jurisdiction and the role you're asking it to play; for proceedings, consult a qualified forensic examiner alongside.
Which languages does Verifyco support?
Twenty: English, Turkish, Spanish, Portuguese, German, French, Italian, Dutch, Swedish, Polish, Russian, Ukrainian, Arabic, Hindi, Japanese, Korean, Chinese, Thai, Vietnamese and Indonesian. The app follows your iOS system language by default; you can override it in Verifyco → Settings → Language.
Will Verifyco come to iPad or Mac?
The current public product supports iPhone and the web. Additional Apple platforms are being evaluated; Verifyco will announce availability only after the complete experience and evidence behavior pass platform-specific validation. The web app already works in a desktop browser.

Still have a question? Write to support@verifyco.app.